FAQs
Handle me with care..
Keep painting face up at all times and do not place anything on top of the painting to avoid smearing.
Leave the glassine paper protecting the painting until painting is framed.
To protect your painting for a lifetime, I suggest framing the painting with a matted frame to avoid the painting from touching the glass of the frame.
I recommend using a frame with museum, regular, non-glare, or UV glass for optimal clarity.
Avoid moisture and direct sunlight.
Enjoy your painting forever and ever!
Return Policy
All purchases are final at time of check out.
Shipping
Domestic Shipping: Original art ships within 5–7 business days.
Commissions processing time varies based on the painting. The timeline will be discussed before the painting begins and throughout the process.
International Shipping: Delivery times vary by country and typically take 10–21 business days, depending on customs processing.
Please reach out to hello@desireejane.com if your package is significantly delayed or appears to be lost and I will will try to resolve the issue.